A utility bill is mailed to you each quarter. The bill contains information about your meter readings, the amount of usage, the amount of the bill, the account number and other information about your account.
The due date shown on the bill is usually 25 to 30 days after the date the meter is read. The due date is the 30th of each month. If the bill is not paid by the due date, a penalty of 10% is added to the bill.
Approximately 15 days after the due date, a shut-off or final notice will be mailed. If the bill still remains unpaid at the due date of the shut-off notice, the water will be shut off at the street. A turn-on fee will be applied to the account and water service will not be restored until the past due bill and turn-on fee have been paid.